For citizens
Submitting a request
Section titled “Submitting a request”- Open your town’s form (from the town website or the QR poster).
- Pick a category, describe the issue, optionally add a location and a photo.
- Enter your email — the only required field — and submit. Before you submit, the form tells you who handles your data and why, and links to your town hall’s privacy page.
- Confirm the verification email: you will get your reference code (e.g.
VLN-000042) and your status link.
If you do not confirm your email, the request never enters the queue and is deleted after 30 days.
Uploaded photos are automatically cleaned of metadata (EXIF): your phone’s GPS coordinates are never stored.
Tracking the status
Section titled “Tracking the status”The status link shows the timeline and the town hall’s replies. Every status change also arrives by email.
| Status | Meaning |
|---|---|
| Received | Waiting for moderation. |
| Validated | Reviewed, categorized and prioritized. |
| Assigned | In the hands of the department that will fix it. |
| In progress | The department is working on it. |
| Resolved | Done — the email explains how it was fixed. |
| Rejected | Cannot be handled; always with a written reason. |
| Merged | It was a duplicate; your code keeps working and you keep getting updates. |
”This is not fixed”
Section titled “”This is not fixed””If a request is marked resolved but the problem persists, the resolution email and the status page carry a one-click reopen button.
The anonymous option
Section titled “The anonymous option”You can submit with no personal data at all. You will not get emails: save the code and link shown after submitting — they are the only way to track it.
Languages
Section titled “Languages”The form and the status page are available in Catalan, Spanish and English. You can write in any language; the town hall’s replies reach you as the staff write them. (Coming soon: automatic translation of replies, always labelled as such.)
Cookies and data
Section titled “Cookies and data”The form and status pages use no cookies: the language you pick goes in the address or is kept in your browser. To stop automated submissions, the form uses Cloudflare Turnstile’s anti-robot check, which processes your IP address and technical browser data and sets no cookies; the details are on your town’s privacy page. Once a request is closed, your contact details and photos are anonymised automatically after the period your town hall sets (24 months by default).
This channel is not the official registry
Section titled “This channel is not the official registry”For formal filings with legal effect, use your town hall’s electronic office (e-TRAM).