For citizens

Submitting a request

1. Open your town’s form (from the town website or the QR poster).
2. Pick a category, describe the issue, optionally add a location and a photo.
3. Enter your email — the only required field — and submit.
4. Confirm the verification email: you will get your reference code (e.g. VDM-000042) and your status link.

Uploaded photos are automatically cleaned of metadata (EXIF): your phone’s GPS coordinates are never stored.

Tracking the status

The status link shows the timeline and the town hall’s replies, in your language. Every status change also arrives by email.

Status	Meaning
Received	Waiting for moderation.
Validated	Reviewed, categorized and prioritized.
Assigned	In the hands of the department that will fix it.
In progress	The department is working on it.
Resolved	Done — the email explains how it was fixed.
Rejected	Cannot be handled; always with a written reason.
Merged	It was a duplicate; your code keeps working and you keep getting updates.

”This is not fixed”

If a request is marked resolved but the problem persists, the resolution email and the status page carry a one-click reopen button.

The anonymous option

You can submit with no personal data at all. You will not get emails: save the code and link shown after submitting — they are the only way to track it.

This channel is not the official registry

For formal filings with legal effect, use your town hall’s electronic office (e-TRAM).