Frequently asked questions

For town halls

Does it replace the official entry registry? No, and the form itself says so. Formal filings go to the electronic office.

What about spam or abusive content? Nothing is assigned without moderation, and email verification filters most spam.

How much does it cost? €1,500 to €3,000/year by population — always within the Spanish minor-contract threshold. No lock-in.

Can we take our data if we leave? Yes: full CSV export at any time.

For citizens

Can I complain without giving any data? Yes, with the anonymous option. Save the code and link: you will not receive emails.

Which languages can I write in? Any language enabled in your town (at least Catalan, Spanish and English). Replies are auto-translated to your language, always with the marker.

What does “merged” mean? Someone else reported the same issue. Your code keeps working and you receive the same updates.