Onboarding
Setting up EnaInbox takes one morning.
1. Initial configuration
Section titled “1. Initial configuration”- Departments (start small) and categories (or the defaults).
- Staff: who moderates and who works each department queue.
- Languages: the form and status page in Catalan, Spanish and English. (Coming soon: more languages.)
- Data retention: how many months after a request is closed its personal data is anonymised (24 by default).
- Privacy page: the town’s privacy text the form links to (we prepare it with the town clerk).
2. Linking from the town website
Section titled “2. Linking from the town website”Zero work for your IT: a direct link to the form (coming soon: a one-line embed too). The form states it is not the official registry and links to your electronic office.
3. QR posters
Section titled “3. QR posters”Print the poster from the back office. Its QR points to a permanent link (/q/<code>): if the destination ever changes, it is remapped and the printed poster keeps working. Every scan is counted.
4. History migration
Section titled “4. History migration”Coming soon: importing your history from another tool via CSV.
5. Billing
Section titled “5. Billing”Electronic invoicing (FACe/eFACT) with your DIR3 codes. The quote always fits a Spanish minor services contract (up to €15,000/year ex-VAT).