Onboarding

Setting up EnaInbox takes one morning.

1. Initial configuration

• Departments (start small) and categories (or the defaults).
• Staff: who moderates and who works each department queue.
• Languages: ca/es/en by default; more by configuration.
• Response commitment: the first-reply target shown on the form (service charter).

2. Linking from the town website

Zero work for your IT: a direct link to the form, or a one-line script embed. The form states it is not the official registry and links to your electronic office.

3. QR posters

We provide a printable poster whose QR points to a permanent, remappable link: if the destination URL ever changes, the printed poster keeps working.

4. History migration (optional)

We import your history from CSV — your history survives the vendor switch.

5. Billing

Electronic invoicing (FACe/eFACT) with your DIR3 codes. Every tier fits the Spanish minor contract.